365huat is committed to protecting your privacy and personal data. This document transparently explains how we collect, use, store, and safeguard your information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
This Privacy Policy is published by 365huat and applies to all users, visitors, and members of our platform at https://365huat.im. This document explains in detail how 365huat collecting, using, disclosing, transferring, and protecting your personal data.
We understand that privacy matters deeply to Malaysian players. Your trust in 365huat is the asset we value most. As such, we are committed to handling your personal data responsibly, transparently, and in accordance with applicable laws in Malaysia — in particular, the Personal Data Protection Act 2010 (PDPA).
By using the 365huat, you agree to the practices described in this Privacy Policy. If you do not agree, please stop using the platform and contact us for assistance with account closure. This Policy applies to all channels of interaction with 365huat — website, mobile app, email communications, customer support, and other channels.
365huat collects various types of personal data depending on how you interact with our platform. The following are the main categories of data we collect:
| Data Category | Example | Mandatory? |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad/Passport number | Yes |
| Contact Data | Phone number, email address, mailing address | Yes |
| Financial Data | Bank account numbers, e-wallet accounts (TnG, DuitNow) | Yes |
| Technical Data | IP address, device type, browser, operating system | Auto |
| Usage Data | Game history, deposits, withdrawals, active time | Auto |
| Communication Data | Live chat transcripts, support emails, complaints | Optional |
| Marketing Data | Promotional preferences, email campaign responses | Optional |
365huat never collects more information than necessary. Sensitive data such as passwords is stored in hashed form that cannot be decrypted, and credit card information is not stored on our servers at all — all payments are processed through secure third-party payment operators.
Your personal data is collected through several channels on the platform 365huat:
365huat uses your personal data for the following legitimate purposes necessary for the provision of our services:
365huat will not use your data for any purpose other than those stated above without first obtaining your renewed consent.
365huat does not sell, rent, or trade your personal data to any third party for their own marketing purposes. This is a non-negotiable principle.
However, under limited and necessary circumstances, 365huat may share your data with the following parties:
365huat implements multiple layers of technical and organisational security to protect your personal data against unauthorised access, disclosure, alteration, or destruction:
365huat only retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by Malaysian law. The following is a guide to our retention periods:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | Throughout active account period | Ongoing service |
| Financial transaction records | 7 years after the transaction | Tax & AML legal requirements |
| Security & access logs | 2 years | Fraud detection |
| Customer support communications | 3 years | Dispute reference |
| KYC / Identity Verification Data | 5 years after account closure | AML/KYC Compliance |
| Marketing data (with consent) | Until consent is withdrawn | Marketing communications |
Once the retention period expires, data is securely deleted or anonymised so that it can no longer be linked to any specific individual.
As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by 365huat:
To exercise any of the above rights, contact our Data Privacy Officer at privacy@365huat.im with the email subject "Personal Data Rights Request". We will respond within 21 business days. We reserve the right to verify your identity before processing your request.
Cookies are small text files stored on your device when you visit the 365huat website. We use several types of cookies for different purposes:
You can manage your cookie settings through your browser settings or via the cookie settings panel available on the website 365huat. Please note that disabling essential cookies may affect platform functionality.
As an online casino platform, 365huat works with a number of international service providers, such as game providers and security platforms, which may store or process data outside Malaysia.
In all cases of cross-border data transfers, 365huat ensuring:
365huat does not provide services to anyone under the age of 18. Our platform does not knowingly collect, store, or process personal data of individuals under 18 years of age.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way 365huat handling your personal data, please reach out to us through the following channels:
We aim to respond to all privacy enquiries within 21 working days. If you are not satisfied with our response, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection (JPDP).